Refund, Return and Repair Policy

Our goal at Fred Marzano Photography is your complete satisfaction with your purchase.

In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Fred Marzano Photography from shooting on a scheduled date the client will get a full refund of their deposit if applicable. No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.

Due to the nature of digital photography and the fact that photographs, once sent or downloaded, cannot be returned; Fred Marzano Photography has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e. the buyer selected and paid for the photo; and Fred Marzano Photography sent or made available for download, the buyer the correct photograph) it is then considered non-refundable. If a buyer has selected and purchased an incorrect photo, he/she must notify Fred Marzano Photography, before receiving the “incorrect” photograph. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to or downloaded by the buyer, as documented on the order or invoice, Fred Marzano Photography will send, or make available for download, the correct photo to the buyer free of charge.

Any questions regarding this Policy please call 0414 825 699.

Refund/Exchange Policy for Framed Photo Packages

Due to the custom pre-designed nature of these services, there are no refunds on any design order. Framed photo packages ordered are considered a custom product and therefore there are no refunds on any framed photo orders. Framed photos are made to order and cannot be returned or exchanged unless:

  • a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received,
  • damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),
  • or in the event that the order was erroneously processed such as an error was made on the size of the frame or color/style, compared to the original recorded order.

Policies

All prints and products are subject to shipping when applicable. Due to the nature of custom photography, all sales are final. Fred Marzano Photography does, of course guarantee that the prints you receive meet the highest standards in every respect and works with the customers to approve designs and custom work, where applicable, before orders are placed. Payment of orders is due in full when the order is placed. Prints and products arrive 1-4 weeks after payment is received. Rush shipment is available on some items for an additional charge. All rates are subject to change at any time.

Please make your selection carefully before ordering and if you have any questions please call me at 0414 825 699 or contact us via the contact page.